Original topic:

Mid range A series (8/256Gb) are Low in performance 🤬🤬

(Topic created on: a week ago)
117 Views
Gst26
Expert Level 5
Options
Galaxy A
Using A26 (8/256Gb) after S22U Display burn, and I am finding it with low Performance because:-
1. Issue with Proximity sensor ( Phone uses Virtual Proximity Sensing), Display remains black for longer time during call (ongoing/Complete ) even after removing from face.
2. Taking Much more time in opening Banking/Payment apps, which irritates me more 🤬😡
 Might be i am not able to adept to mid range A series after continuous usage of N & Ultra S series 🤔🤔

image





 

If this is what happening with 8Gb variant then 4Gb & 6Gb variants are totally useless in today's scenario 🤔🤔 
6 Comments
YOUR_EX
Expert Level 4
Galaxy A
Dear, if u facing the hardware or software nd system related issues like hanging, lagging slow app opening and issues. kindly please complaint to the samsung customer support team or samsung service center. And tell about your issue, i hope they fix your issue soonly.

If u find this is helpful Click on the three dots of my replies right corner nd accept the solution
0 Likes
ayan11
Active Level 4
Galaxy A
Everything you have blurred is visible edit the post and apply solid colour
OS15
Active Level 7
Galaxy A
😂😂😂
0 Likes
Gst26
Expert Level 5
Galaxy A
Thnx.. I haven't Seen it Carefully 🤣🤣
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

1. Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

2. Galaxy device proximity sensor issue: It's located at the top of the phone, although the exact position will vary by model. Clean the front of the device with a clean, soft cloth. However, kindly perform the following steps to resolve your issue:

● Diagnosing issues with the proximity sensor from the Samsung Members app:
Step 1. Open the Samsung Members app and select Get Support at the bottom of the screen.
Step 2. Tap View tests located under Diagnostics.
Step 3. Select Proximity recognition to automatically begin diagnostics.
Step 4. Follow the on-screen directions and put your palms close to, but not touching the top of the screen.
Step 5. After finishing diagnostics, you can immediately check your device status results on your screen.

● Remove any accessories: Third-party protective films, cases, stickers, or glass screen protectors may block the sensor and should be removed. It is recommended to use Samsung Authorized accessories only.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy A
No no
They actually have low performance, Galaxy A56 performance is lower than a cheap nord.