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a week ago (Last edited a week ago ) in
Galaxy A- Mark as New
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a week ago in
Galaxy AIf u find this is helpful Click on the three dots of my replies right corner nd accept the solution
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Galaxy A- Mark as New
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a week ago in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
1. Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Close Background Apps.
● Remove third-party applications.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third-party accessories.
● Kindly disable Power saving mode( if enable).
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
2. Galaxy device proximity sensor issue: It's located at the top of the phone, although the exact position will vary by model. Clean the front of the device with a clean, soft cloth. However, kindly perform the following steps to resolve your issue:
● Diagnosing issues with the proximity sensor from the Samsung Members app:
Step 1. Open the Samsung Members app and select Get Support at the bottom of the screen.
Step 2. Tap View tests located under Diagnostics.
Step 3. Select Proximity recognition to automatically begin diagnostics.
Step 4. Follow the on-screen directions and put your palms close to, but not touching the top of the screen.
Step 5. After finishing diagnostics, you can immediately check your device status results on your screen.
● Remove any accessories: Third-party protective films, cases, stickers, or glass screen protectors may block the sensor and should be removed. It is recommended to use Samsung Authorized accessories only.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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a week ago in
Galaxy AThey actually have low performance, Galaxy A56 performance is lower than a cheap nord.


