Issue of software

[Sharia69]

Why stop my software updatein my "Samsung Galaxy A32" and when i am update my Samsung Galaxy A32 then my phone charge backup down now i am feel disappointed now i am give me good solution how to long service my phone charge?? 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps.

Check connectivity & charger functionality: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.

Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.

Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).

If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support