Issue in A34 5G

[darc]

Problem in using 5G data after jan 24 patch update. Can any one solve this problem. 

[skull_crusher]

Can you plz explain your briefly

[darc]

Yups. After patch update I cannot use 5g data in any sim

[skull_crusher]

.

[skull_crusher]

Check your dm and tell me plzz

[muhammadmpp]

Reset phone

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[SanketSakpal]

Yes, i have issue in SIM 1 slot (Jio 5G). Sometime i can't use 5G only LTE showing then i have reset the network settings and issue resolved.

But this issue came 2 to 3 times.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[indiantrueindian]

If you are using jio just change the slot where you are using the sim ( eg if you use 5g at sim1 previously, chnage it to sim 2 now ) because jio is most probably restricting users from using high amount of 5g internet