Original topic:

Issue after one UI 6.1

(Topic created on: 05-31-2024 11:30 PM)
526 Views
chandraprakash
Active Level 7
Options
Galaxy A
After update to one UI 6.1 in Samsung A53, charging estimate time and fast charging not show while phone on charging, also charging got slow after update.

I donot know if this happens due to temperature or a bug 

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5 Comments
arun878
Active Level 5
Galaxy A
Working fine for me,
Try restarting
0 Likes
ravi2367
Active Level 1
Galaxy A
It might be increase in temperature of the phone let it cool down and stop charging and then try it after some time
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
ganeshropiya
Active Level 6
Galaxy A

This problem is coming due to heating of the device

0 Likes
Sidr9
Active Level 1
Galaxy A
Facing same issues with my A53