Issue after August update on A54

[Skull_Hunt_A54]

Wifi and Bluetooth turning off and turning on automatically .. unexpectedly.. 

Are you facing this issue on A54 

[manjeetsinghdeaf]

Samsung m34 green line issue

[Samsung_OneUi]

No

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Kindly perform the following steps to resolve your device wi-fi and hostport issues:

→ Check Settings: Do you get any error pop up, on connecting your device to a Wi-Fi network?
Note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance regarding changing your Wi-Fi network password.

→Reset network settings: Path: Settings > General Management > Reset > Reset network settings.

→Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.

1) Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your phone.

2) Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.

3) Make sure there is no interference between the router and your phone. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

4) If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.

→ Kindly check and disable the Airplane/Flight Mode on your device.

→ Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.

→ Find the Airplane/Flight mode option and turn it off.

→Disable the data saver: Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled).

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support