In-display fingerprint issue

[shaziaaaqib]

My device(galaxy a51)is not supporting fingerprint.it shows fingerprint sensor calibration is needed,I am really facing this problem,I want to know that issue,if it is a software problem then please fix this or if not then please tell me the solution about this issue.

[BVikram]

Once reload the fingerprint software. Run *#2663# TSP firmware update.Wait until it's complete and restart and see. If still the most probably hardware issue. check sensor info once by running *#0*#

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

- Disable fingerprint settings and register again.
- To register a new fingerprint: Settings >> Biometric and security >> Fingerprints >> Continue > >Set secure screen lock > Start with the center

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[EMONs]

My samsung a51 fingerprint sensor calibration needed problems. Factory reset but no work.*#2663# no work. *#0*# sensor Test all pass module test 0 calibration 1.I need you help please

[Anonymous]

If this problem continues continues