Original topic:

I'm really disappointed in my new device

(Topic created on: 3 weeks ago)
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IshaquAli
Beginner Level 4
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Galaxy A
@samsung I bought A55. But after one month i noticed some build quality issues on the device. I will share some photos of its. Little gap between frame and back pannel. I don't know why the gap. Some dust particles are stuck on that gap. It's really annoying. 

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You can see that. The right side is perfectly fit to frame. But left side not perfectly fit to frame. From the front side on the left bottom quarner i can see the frames inside, there's also have little gap between display and frame. 

Can i get replacement for this. Under manufacturing defects warranty. 
Please help.
2 Comments
MOQBALI
Expert Level 4
Galaxy A
If it is under warranty and there is a manufacturing defect, you can contact Samsung to do the necessary work. If they are unresponsive, you can go to consumer protection. 😊
Samsung_specialist
Community Manager
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Galaxy A

 

We apologize for the experience you went through. In this case the device needs to be inspected from our service centers, as you can check the below link for the nearest service center:

https://www.samsung.com/ae/support/service-center/

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