Original topic:

How? New apps installed without me installing it!!!? How?

(Topic created on: 05-14-2021 08:05 PM)
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KeerthanU
Active Level 1
Options
Galaxy A
Addressing Samsung's CEO Mr. Sanjeev Kumar. I've noticed in these recent times that my phone (Galaxy A50 SM A505F) after an update has apps installed without me approving them. I Uninstall them everytime  immediately after an update. And these are not OS apps, they are just some random apps from entertainment space (just now Uninstalled app: Josh)  payment space sometimes !! Literally what is this? Is this the way to treat your customers, taking money from us for the smartphone and then taking money from some stupid app also to put that crap into my phone, the phone I paid to have full rights on? Huh? Or do I?  My friends if you are facing this issue too please report it right now! 
9 Comments
Galaxy A
I understand.... Buddy I checked two apps no.... stupid innovation like Josh... In my galaxy M11 when I got android 11 update on 12 may 2021 so I immediately uninstalled them.... those stupid innovation.
Galaxy A
Apps always comes like that.
That's how a company make revenue
You have the provision of uninstalling them
It is not a system app.
KeerthanU
Active Level 1
Galaxy A
That's a wrong way of making money my friend. You bought the phone which means you have the right to make the choice of installing anything on them or not. How would you feel if you paid for an ad-free subscription and you still have ads on it. It's kind of the same. And this is happening recently, sometime back after an update samsung would usually send notifications, very pushy notifications to install random apps. But now it directly does it. It makes me feel like I don't own the complete phone, some of samsung's stupid marketing employees own a share of it. It shows how grateful, leave grateful. It shows how much they respect their customers. Is it really worth it for samsung to play such cheap tricks and loose customers like this?
Galaxy A
I know
But that are the company tactics
KeerthanU
Active Level 1
Galaxy A
Well they need to change that ASAP. I don't buy MI phones OPPO or vivo phones for the same reason. Ads everywhere. Samsung hasn't reached that extreme yet. And I hope they don't plan on it either. The brands I mentioned above regret doing that and are now on the verge of improving their names and a well reputed brand like Samsung is headed towards the same. Haha how ironic.
Anikroyale
Expert Level 5
Galaxy A
We already had an official meeting regarding this, now we just have to wait and see what happens.
DarkClawX
Expert Level 2
Galaxy A
You BA's have meetings?? Wow!! Yes,, this is a major issue. We are already paying a premium for samsubg devices. It's already priced higher than the competition and we appreciate it cause it's much secured than the other brands. But these installation of apps with software updates, these are very irritating
samFansi
Expert Level 2
Galaxy A
Marketting and advertising techniques
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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