Original topic:

Handset Getting hand frequently after Update Android 12

(Topic created on: 01-31-2022 11:29 PM)
401 Views
Prakash2005
Active Level 3
Options
Galaxy A
After updating my phone samsung galaxy A72, by one UI 4 and Android 12 update getting frequently hang so much bug problem is there even display was not working properly and the service center guy told to replace it and I have Get done by replacing display from the authorized service center then also having same display problem even fingerprint is not not working properly 
10 Comments
Aslamshaz
Active Level 4
Galaxy A
go for a touch test by dialing *#0*# and select touch.

did u got warranty for display??
Prakash2005
Active Level 3
Galaxy A
done touch test also my phone is under warranty still 3 months warranty is remaining
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Aslamshaz
Active Level 4
Galaxy A
bro just wait for next software update.may be its a software issue...
Prakash2005
Active Level 3
Galaxy A
Thanks bro I also thinking the same to wait for next update I think it's bugs issue
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anudp
Active Level 6
Galaxy A
Please downgrade the software to One Ui 3.1,Then it works
Galaxy A
Don't downgrade bro, if u downgrade motherboard issues will come. So, wait for next update.
adi1990vyas
Active Level 6
Galaxy A
Have tried clearing cache from recovery after the update?
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adi1990vyas
Active Level 6
Galaxy A
There is also a samsung app called "galaxy app booster", try that, google and find it. This should be run as soon as the OS is updated
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Check space availability:

Is there sufficient space available on your device?
Kindly check the space on your device:
Path: Settings > Device Care >Storage

To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.

Kindly check RAM in your device:-
Path: Settings>Device care>Memory.

To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.
Check app cache
Does the device hang while accessing any particular Application/Game etc?

Please follow the below steps
1- Clear app cache through Device care:

Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Device care.
Step3: Tap on Storage.
Step4: Tap on CLEAN NOW.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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