Green line appear samsung all mobiles

[nithi_nithi]

Display replacement again green line appear all mobiles. Only 3 month warranty new display again they ask money 10k to 20k they not found correct solution... Samsung poor service provide 

[Kuldexindia]

Green lines issue is not only coming in samsung phones even in apple and other chinese companies are facing the same issues. The permanent solution is still not founded by any company

[nithi_nithi]

Display replacement within 2 week again green line only Samsung phones

[prashantw511]

Samsung’s recent announcement of a free display replacement program has been met with both relief and skepticism among consumers. The program, which ran from April 24 to April 30, 2024, offered a one-time screen replacement for select Galaxy models experiencing the notorious green line issue1. This gesture of goodwill, however, has raised questions about the underlying motives of the tech giant.

Transparency and Trust: The Core of Customer Relations

In the age of information, transparency is not just a buzzword but a cornerstone of customer trust. Samsung’s decision to offer free replacements for screens, batteries, and even a Rework Kit is commendable1. Yet, the move has been perceived by some as a strategic ploy to mitigate the backlash from persistent hardware and software issues. Customers, now more than ever, are aware of their consumer rights and the expected longevity and quality of premium devices.

The Green Line Issue: A Symptom or a Disease?

The green line defect, which prompted the replacement program, is not an isolated incident in the world of consumer electronics1. However, it is the response to such defects that shapes public perception. Samsung’s program covered a range of models, including the Galaxy S20 series, Note 20 series, S21 series, and S22 Ultra, provided they were within three years of purchase1. Exclusions like the Galaxy S21 FE, S22, and S22 Plus, which were also affected, have not gone unnoticed1.

A Call for Comprehensive Disclosure

It is essential for Samsung to address the elephant in the room: the need for a comprehensive disclosure of the data surrounding the defects leading to the replacement program. Such transparency would not only clarify the extent of the issues but also reinforce the company’s commitment to quality and customer service. It would dispel any notions that the replacement program is merely a cover-up for deeper, unresolved technical problems.

Conclusion: The Path Forward

Samsung, as a leader in the tech industry, has the opportunity to set a precedent in customer relations. By disclosing the data related to the green line issue and the subsequent replacement program, Samsung can demonstrate accountability and dedication to its customers. This, in turn, could foster a stronger bond of trust and loyalty, which is invaluable in today’s competitive market.

In conclusion, while the free display replacement program is a step in the right direction, it is the full disclosure and transparent communication that will ultimately determine the strength of Samsung’s relationship with its consumers. The tech community awaits Samsung’s next move with keen interest.

[nithi_nithi]

Free display replacement program is good but that free display only for 2 week. Again green line appear.

[prashantw511]

How many customers have Samsung given free display replacement . As far as I understand it is just a gimmick & a publicity stunt

[nithi_nithi]

Samsung s series phone only mainly consider.

[nithi_nithi]

Free replacement only for publicity that display product no warranty. Payment display only warranty.. both are samsung product but warranty is different why?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details and job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

[siddds]

Bad service offer should be extended
Display line😡