Gallery image and video loading problem

[NirRuhid]

I purchased A34 phone yesterday .Today i tried setup but i am facing some problems .It shows SD card is not inserted even though i inserted the SD card . 

And gallery image loading problem.

Mp4 but it shows not supported.

Image slow loading

The unloaded images always stwy like this

[umesh30]

I think something wrong with your sd card... Is it happening with photos or videos which is stored in internal storage????

[NirRuhid]

sd is fine . It works perfecty on other devices .
It also works on this device but i have to install the card again again , then the device somehow detects it .
Also after every restart or power On time .. this problem starts.
So about images and videos .. i don't know what's happening , i have 500+ high quality images and videos on my sd card and i used that sd on my previous device and it worked fine .But the image and video problems happening only in this device .

[yash1th]

Check it in service centre. The device is under warranty. It can be a defect piece.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

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