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Original topic:

Galaxy A71

(Topic created on: 07-14-2020 03:07 PM)
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RashidM
Active Level 2
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Galaxy A
So the June update is meant to change the front camera from 32MP to 21MP?

This is really baffling, as the specs of the device say 32MP Selfie.

Can someone clarify this? I mean if I want a 21MP selfie camera, I may aswel have gotten the A51.

1 Solution


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Solution
Maps_sam07
Moderator
Moderator
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Galaxy A

Please reset your device settings and perform a soft reset

 

1. Please go to camera>> Settings>> reset camera settings 

 

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update and Camera>> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

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5 Comments
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Please reset your device settings and perform a soft reset

 

1. Please go to camera>> Settings>> reset camera settings 

 

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update and Camera>> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

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RashidM
Active Level 2
Galaxy A
Front Camera ratio still says 3:4(21 MP)

I have tried all your steps, including those given to me on my previous post.
it fixed the glitches with some apps and interface but the camera still says 21 MP whereas the phone's specs state 32MP.

am I the only one experiencing this problem since the March/April/June update?

I have cleared all cache, including data even.
still no difference.
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reper25
Active Level 4
Galaxy A
what kind of problem because my phone has a green tint when I move my brightness 5% or 10?
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RashidM
Active Level 2
Galaxy A
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reper25
Active Level 4
Galaxy A
I'm Camara says the samething
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