Galaxy A71 - white line on the screen

[sunilkumardivakaran]

I purchased Samsung A71 mobile (SM-A716B/DS – Prism cube Black /128GB - Made in Vietnam) from UAE in 2021 and later shifted to India.  Now, white/green vertical lines appeared on the screen after updating the software.   This also affects the fingerprint sensor area.  My phone has never been dropped/ submerged in water/ tightly placed.  I take extra protection and care to avoid physical damages.   I have updated my phone with the  latest software. Over the next few days, a vertical white line appeared across the screen.  Now, the number of white lines increases after charging the battery.  Surely this issue is caused by software update/manufacturing defects of sumsung company and not by customer faults.  The sumsung company is cheating the customers by intentionally damaging smart phone through software update and looting large amount of money by replacing the screen.   This issue needs to be challenged in Consumer Court of Law/ Hon’ble court of the country.

So, I humbly request you to take possible steps to replace the screen free of cost and to protect the interest of the valued customers.   

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[aapy]

I think you should visit your nearest service center as early as possible.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue by the given links.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Shaze]

They will most likely tell u to pay anyhow....biggest scam happening with many phones, even iphones....
Try going to service center....try arguing, if they still tell u to pay then complaint to government consumer website and put your query

[shah454]

Bro same problem with me