Galaxy A53 5G Automatically Turned Off - Issue

[Varun_Chengal]

I am using Galaxy A53 5G 8/128. My device turned off 3 times in today morning. For the first time there was a long vibration during off. Second and third time suddenly stuck the using window and quickly automatically turned off the phone. While automatically on the phone to take 5mintes long time. 

If the shown screenshot, I didn't click 'send' button because that spot mobile phone turned off. Can you help me?

[tarsemsingh0734]

Very nice

[Record4]

Turn off "Auto restart" in battery and device care.

From Mahammad Rafi.

[Varun_Chengal]

Bro Finally, phone was permanently turned off. Then I checked it to the service centre. They told that mother board had damaged, it might replace the charge is 7000Rs and above. My phone has been since 14 months old, the short time motherboard was damaged. Samsung's wonderful service 😂

[Record4]

Sooo sad.

My device is approximately one year old. No problems.

From Mahammad Rafi.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device.

Disable the auto restart function
There are two methods to disable the auto restart function

Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Varun_Chengal]

Hi Samsung Finally, phone was permanently turned off. Then I checked it to the service centre. They told that mother board had damaged, it might replace the charge is 7000Rs and above. My phone has been since 14 months old, the short time motherboard was damaged. Samsung's wonderful service