Original topic:

Galaxy A05s Performance Degraded after One UI update

(Topic created on: 03-13-2024 10:03 PM)
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juniorkapoorsahab
Beginner Level 2
Options
Galaxy A
Recently a week ago samsung has released One UI 6.0 update for Galaxy A05s. It being loaded with bugs and has degraded the handset performance which was smooth in one ui 5.2.
Recent Bugs noted:
1. Default Camera App is crashing unable to use.
2.Unable to multi task not even with 2 apps only. Apps get refreshed in background.
3. Unable to use search tab in smartphone
4. Not able to connect to the internet.

Is anyone know the process how to downgrade the previous version of OS.
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1 Comment
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that we never recommend downgrading your device software, it may cause malfunctioning on your device. However, to downgrade the OS of your device we suggest you kindly visit the service center.

Kindly perform the following steps to resolve your issues.

1. Galaxy device crashing issue: Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

2. Galaxy device camera issue: Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

3. Galaxy device internet issue: Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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