Original topic:

GALAXY A35 5g CAMERA

(Topic created on: 2 weeks ago)
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anidoc
Beginner Level 2
Options
Galaxy A
Hi Guys,
Recently purchased samsung a35 5g during the initial days of launch. The fit and finish is good, but the problem is with the quality of the pictures taken on the main camera. The pictures of people taken on the primary and selfie camera is very raw and the preprocessing or post processing makes it very dark and unpleasant. Only the filters are there for rescue. Community, please let me know if this is an isolated issue with my device or across all of the device.
2 Comments
AGalaxyuser
Expert Level 4
Galaxy A
It's a new device so software update will fix this issue and will optimize it's camera.

If you like my solution please accept my comment as a solution. Click on three dots beside my comment and click on accept solution. Thanks!
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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