Original topic:

Fingerprint

(Topic created on: 08-14-2020 08:25 AM)
307 Views
PS2527
Active Level 4
Options
Galaxy A
Using A71 for the past two days and found that fingerprint recognition is poor. Have installed a tempered glass and selected the option 'Increase touch sensitivity' also. But no improvement.
What could be the reason? Please suggest
#fingerprint #a71
Resolved!
12 Comments
rockrak2005
Active Level 4
Galaxy A
Dear its very simple, always wipe ur screen with a clean cloth after 2-3 days. finger print unlock works fine.
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Ehsank
Expert Level 5
Galaxy A
register again with all sides of your fingers and add 2-3 times with same finger simultaneously for better result
Samsung_Support5
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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