Solved: A55 fingerprint sensor issue

LJ_doulos · ‎05-07-2024

Fingerprint sensor is not working after sticking a spigen screen protector. Any solutions?

cs_member10 · ‎05-07-2024

Dear Samsung Customer,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Fingerprint sensor not working
If your fingerprints fail to unlock the phone, and you are asked to type in the lock screen password, follow the steps to resolve the problem:

Have you check your fingers:
Ensure that your fingers are clean and dry.
Note:
1: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.
2: If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

Clean the fingerprint sensor:
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprint.

Remove the Screen Guard /Screen Protector:
Samsung cannot guarantee compatibility with third-party products, as the thickness and structure of protective films or screen protectors may affect the performance of the fingerprint sensor. So if you are using third-party Screen Guard /Screen Protector remove it and try re-registering the fingerprint again.

Remove fingerprint and set up fingerprint again:
Remove the current fingerprint and set up fingerprint again. When you touch the sensor to set up fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

Please follow the below steps:
How to remove Fingerprint:
Navigate to apps screen and tap on Settings>>Tap on Biometrics and Security>>
Tap on Fingerprints>>Tap on Fingerprint1>>Tap on Remove>>Tap on Remove again to confirm.

How to Set up Fingerprint:
Navigate to apps screen and tap on Settings>>Tap on Biometrics and Security>> Tap on Fingerprints>>Tap on Add Fingerprint>>Scan your fingerprint>>Place your finger on the sensor, then lift it off when you feel a vibration>>Tap on Continue>> Reposition your finger each time to capture the edge of your fingerprint>>Tap on Done>>Fingerprint added successfully.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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s24u · ‎05-07-2024

Spigen screen protector didnt work on s24 ultra either.

But strangely no glass screen protector works on s24 ultra...

Not sure about other screen protectors working on a55 or not... do share info if u buy any other company screen protector and if it works..

goodthings · ‎05-07-2024

Please remove previous fingerprint also remove this screen protector and buy screen protector guard for A55 from Samsung shop then again register new fingerprint then try to it's again. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.

goodthings · ‎05-07-2024

Your's most welcome to here.

cs_member10 · ‎05-07-2024