Original topic:

power button not working on a7 2018

(Topic created on: 08-14-2020 12:47 AM)
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Zeebo
Beginner Level 4
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Galaxy A
MY GALAXY A7 2018 POWER KEY IS NOT WORKING I DON'T KNOW WHY BUT WHEN I KEEP MY FINGER ON ITS CAMERA THEN POWER IMMEDIATELY STARTS WORKING SMOOTH AND FINE.
 
DOES ABYONE KNOW THE SOLUTION OF THIS ISSUE  IF YES THEN PLZ HELP ME😕
4 Comments
Galaxy A
I guess there is some loose connection with your power button, it may have damaged .
Try visiting service centre to check with this issue.

Alternatively you can use the assistant menu .
Steps to enable assistant menu - Setting > Accessibility > Interaction & dexterity > turn on the assistant menu button, it will activate a small touch button on the screen from their you can use screen off as power button to screen of or long press the screen off to restart/ power off the device .

I hope this will surely help you to resolve your problem, If you are satisfied with my comment then please select Accept Solution by clicking the 3 vertical dots at my comment.
Zeebo
Beginner Level 4
Galaxy A
ok its good solution but if its damaged or have loose connection then why it works properly when i just touch my camera Im just didn,t getting this thing clear
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Galaxy A
Visit service centre they will resolve your issue .
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Samsung_Support5
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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