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Original topic:

A34 5g Sudden Lockscreen and fingerprint error

(Topic created on: 05-14-2024 09:33 PM)
281 Views
ishant09
Active Level 7
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‎05-14-2024 09:33 PM in 

Galaxy A
I'm using this device since july 18 2023 and today almost 2 minutes ago i took my phone out of my pocket (was using it a second ago and put it into my pocket) a random partition was there on my lockscreen with darker colors on upper half and brighter colors on lower one when i tried to open it by my fingerprints as my habit it was not recognizing any of the fingerprints and there was a random bubble of light on the right side of display is it random or is it happening to everyone else?? 
2 Comments
goodthings
Expert Level 5
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‎05-14-2024 10:10 PM in 

Galaxy A
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
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‎05-15-2024 08:43 AM in 

Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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