Fingerprint scanner is not working

[_Dharmik_patel_212_]

Hello members, 

Greetings.

Recently I've replaced my a71's display. And fingerprint sensor isn't working. Request you to suggest some solutions.

Thanks.

[Shiva0509]

It's might be the issue with replaced screen or tempered glass might be the issue

[_Dharmik_patel_212_]

Thank you for your support

[Gundra]

Inform service centre

[_Dharmik_patel_212_]

Thank you for your support

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[_Dharmik_patel_212_]

Thank you for your support .but i replaced the display from market not samsung care

[goodthings]

Please go to display shopkeeper again and tell him about this issue. Also a wipe catche partition in recovery mode then try to it's again. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, Kindly perform the following steps to resolve your fingerprint issue please visit this link: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[_Dharmik_patel_212_]

Currently when i use samsung wallet, and try to enter password. My single touch is filled 4 time in know mode maybe this is the cause as I also have registration issues as i press for longer and it shows error in 1 second