Original topic:

Fingerprint Sensor issue

(Topic created on: 05-16-2024 01:54 PM)
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Devel_
Active Level 4
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Galaxy A
So my mom got her old Samsung galaxy a31 phone fixed and gave it to me,but after a while,I realised the fingerprint sensor is malfunctioning,I have it registered with my right and left thumb,but now,any fingerprint unlocks the phone,even my cousin and friends fingerprint work even though its only registered for mine,plus this display was replaced in Malaysia,which I think was a Samsung authorised shop although they did take the case that was on before,but I need why is the fingerprint sensor unlocking for anyone
NOTE:I have a 1mm screen protector installed

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abhinavkrpcse
Active Level 7
Galaxy A
Visit service center
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cs_member10
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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