Original topic:

Finger Print is not working properly in my A71

(Topic created on: 05-05-2021 11:32 AM)
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Ajitk5915
Active Level 2
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Galaxy A
After 2-3 month of regular use, I found that my finger print sensor is not working properly. I facing this problem for 10-15 days. I don't know why this is happening. Whenever I'm using my in display finger print sensor it's continuesly unable to read my fingers, it's working once in 4-5 times, some time it's not working. Sorry Samasung but, this is my 1st experience with samsung mobile and may be this is the last also. I have never faced this type of ordinary problems with flagship phones. Worst experience.
3 Comments
MAHAMMADIRFAN
Active Level 5
Galaxy A
I m also facing same issue. Fingerprint sensor not working properly in my device also.
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Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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