Fast charging problem on a70

[Pinevampire]

After the android 10 update the fast charging on my phone does not work as it used to on the earlier version.. Help! 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve this issue kindly follow the given below steps:

1) Kindly enable fast charging:- Go to Settings > Device care > Battery > Settings, and then tap the Fast cable charging switch to activate it.

2) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

3)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

4)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Pinevampire]

Thanks!

[morag60]

I have exactly same problem. Done everything suggested with no effect. I have been told by the shop where i puchased it that A70 is no longer made. It was discontinued last year. It was a soft wear issue. Samung please respond with a more helpful answer than the standard. Very poor customer service. I knew i should have stuck with the IPhone

[Pinevampire]

did you try factory reset..
it worked for me..