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10-01-2024 09:38 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to activate E-sim on your device.
1. Open Settings and tap Connections → SIM manager → Add eSIM. When a mobile plan is found, follow the on-screen instructions to activate the eSIM.
2. If you have a QR code provided by your carrier, open Settings, tap Connections → SIM manager → Add eSIM → Scan the QR code, and then scan the QR code.
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
