A33 After update UI 7 getting problem in SIM 2

[Raviverma3083]

After update volte not showing in SIM2 how to resolve

 And mobile data not working during call from sim 2 that issue pls suggest anyone.

[goodthings]

It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[spongebob19]

Do you remember me?

[Raviverma3083]

Same i have completed that task but problem still remains same

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Raviverma3083]

Dear Samsung, Kindly check attached screen shot of the mobile setting only SIM one volte available but in SIM 2 Volte not available. Pls check and provide solution on priority.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device Volte issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[Raviverma3083]

I have completed troubleshooting but problem remain same pls do the needful. Pls provide process how to share log