Original topic:

Does Samsung ignore bugs fixes and improvements for mobiles with poor sales?

(Topic created on: 06-17-2023 03:56 PM)
238 Views
SammyRaj
Active Level 5
Options
Galaxy A
Hi,

I recently bought A73 and I have noticed myraid of issues in it, most are due to bugs and software. 

But I don't see any urgency to fix it from Samsung for this model, whereas it keeps pushing updates and fixes for top selling S series, even for mid-range and lower end devices it provides quick fixes and update if they among bestseller.

Very disappointing and discouraging practise by Samsung, really.

You have really lost one loyal fan and admirer. 
6 Comments
Anonymous
Not applicable
Galaxy A
They sell 4 gb + 128 gb variant, but they not optimize 4+64 gb , just providing some security patch thats it ,
If Samsung greatly optimize 4+64gb variant then why minimum budget people purchase mid range like 16k to 26k device ,
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Galaxy A
Frnd it's A series phone it's costly and why purchase 4gb ram it's outdated and Samsung can optimized device to increase battery performance but can't do with the apps it's responsibility on either google or app owners to optimize apps for different device
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SammyRaj
Active Level 5
Galaxy A
I have 8gb + 128gb storage version.
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Galaxy A
And ur right about bugs samsung should fix it but they r lazy 😴
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love4chat
Expert Level 1
Galaxy A
Same problem with A53
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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