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04-29-2024 07:46 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Basis your query, we want to inform you that the fast and super-fast charging functions are integrated after the update. So, please follow the below steps to turn on the fast charging:
Open Settings, tap Battery → Charging settings,
and then check if the feature you want is turned on.
We request you share the log file for your query regarding the estimated charging time. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern. To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support