Charging error

[jomy4899]

I have using protect battery feature gor a long period today i had a wierd behaviour as the phone is showing 85 precentage in the graph and my phone battery percentage on navigation bar has been showing 87 percentage (intially it was 89% when the time of screenshot it went to 87%) any please help

[Mayur000]

Disable battery protection mode..

Use the phone normally, then switch off the phone before charging.

Then plug the charger without starting your phone.

Charge the phone to 100%.

Do it twice means use the phone and switch off after the battery remains 35%. Charge it till 100%, switch on the phone.

~ source of info ~

Samsung Manual

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share the same images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support