Original topic:

Problem with charging

(Topic created on: 01-05-2025 10:24 AM)
309 Views
sum834
Active Level 6
Options
Galaxy A
Since yesterday I have been receiving this

image

What should I do neither can I find moisture or the foreign substance in the charger or the port
 error
4 Comments
iamSUHAIL
Active Level 8
Galaxy A
Just clean your port and USB with heat machine gun or put charger and USB direct to the sun light for more then 1 hr. Otherwise use tissue paper and clean it. If still problems occur then use eraser (rubber) try to clean it your USB using eraser.
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TechieUS
Expert Level 1
Galaxy A
Try different device(samsung) with same charger. If there is no such error then, your device might be short circuit at port. Humidity is at it's peak in north India (above 90%). It is almost raining.😂 Do not expose it to external weather. Keep it near a heater for drying or use heat gun carefully. Good luck
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issues by using given link.

● Galaxy device moisture issue: https://www.samsung.com/in/support/mobile-devices/moisture-handling-tips-for-mobile-phones/

In case the issue persists, please take your device to the nearest service centre for a physical inspection. You can locate your nearest service centre by visiting https://www.samsung.com/in/support/service-center/.

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Galaxy A
Please go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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