Original topic:

Can't use Vivid mode

(Topic created on: 06-30-2024 03:08 PM)
297 Views
Marimuthuofl
Active Level 3
Options
Galaxy A
Galaxy A54 I can't on the vivid mode. My display got warm and yellowish color. In vivid mode White balance option also not working. Display color changed like warm. In youtube HDR mode not working screen got warm. These are software problem or mobile problem?
6 Comments
MR_PRIME
Expert Level 5
Galaxy A
Do a system Default reset in reset option then check if not works...last do a factory data reset then check.

Plz Accept solution clicking on 3dot right side.
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Marimuthuofl
Active Level 3
Galaxy A
I tried all methods but not working
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MR_PRIME
Expert Level 5
Galaxy A
Last 2 Things Left you can do

1. Wait for next software update.
2. Visit Service center.
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Galaxy A
Have you checked for eye comfort sheild ? If its turned on then turn off
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Marimuthuofl
Active Level 3
Galaxy A
I already send the report. My display getting yellowish and white dots now. If enable the fingerprint in password enter screen getting flickering. Day by day getting worst.
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