Original topic:

Camera Orientation problem

(Topic created on: 07-03-2024 09:44 PM)
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inbox6090
Active Level 2
Options
Galaxy A
 Samsung A55 the camera features has changed. When a photo is snapping using Font & back camera lenses by default camera app it turns rotation the snapped- photo automatically and save it as well. Not changed as mirror image..... if I capture then it rotate to (Whole orientation is changed like 90°). Upside position is saved to downside. Please fix the bug or help to solve the problem. Thanking you, 
4 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Anandhucortex
Beginner Level 3
Galaxy A
Same issue in my s23 photo is showing in the gallery upside down
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