Original topic:

Camera orientation problem samsung a55

(Topic created on: 07-03-2024 11:12 PM)
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inbox6090
Active Level 1
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Galaxy A
Camera features have changed after the upgrade. When taking a photo using the font & back camera lens via the camera app it automatically rotates 90 degrees and saves as well but I can see the correct position. But I can see 90 degrees in the description of the picture. And if the image is used somewhere, it is rotated 90 degrees. Does not change as a mirror image.....if I capture changes like 90°) the reverse position is saved. But I'm looking in the right condition.
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inbox6090
Active Level 1
Galaxy A
Problem screen shot 1720029151572.jpg1720029151605.jpg
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inbox6090
Active Level 1
Galaxy A
Problem screen shot1720029151572.jpg1720029151605.jpg
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cs_member10
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support