Original topic:

Camera App Data Storage issue

(Topic created on: 10-06-2023 10:34 PM)
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ilunilu
Active Level 1
Options
Galaxy A
Samsung Camera App occupies 11.59 GB of data storage & it's increasing day by day. I tried all the possible ways to clear it but did not succeed. Is there any way to reduce the data storage?

Samsung Camera App version: 13.1.01.13
Samsung Galaxy A52s | One UI 5.1
Android 13 | September Security Patch

image

12 Comments
ALWAYSARIYA
Active Level 8
Galaxy A
What is this ??? OMG !!!!!!!!!!! 😲 😱 😲.
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drwar
Active Level 2
Galaxy A
Copying and deleting the photos or uploading to cloud or google photos
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ilunilu
Active Level 1
Galaxy A
Already tried! Captured photos & videos are not linked with App data storage.
0 Likes
humayunahamed
Active Level 1
Galaxy A
Camera app a03s
0 Likes
Galaxy A
Restart your device and reset the camera setting to default
0 Likes
ilunilu
Active Level 1
Galaxy A
Tried, but not resolved
0 Likes
drwar
Active Level 2
Galaxy A
See for some hidden files inside using cx explorer
0 Likes
piyussh07
Expert Level 5
Galaxy A
Lol1696651781041_1696651781033_0.jpg
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Also, report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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