Original topic:

After effect of android 13 security update.

(Topic created on: 03-04-2024 09:00 PM)
531 Views
Bijoin
Active Level 3
Options
Galaxy A
I've updated my phone. I will always update my phone upto date. But the after effect is shocking.

After the android 13 security update
• After 2,3 days my phone display got a light vertical line.
• Battery is not performing normally.
• Sometimes mic won't work when mic is not working the videos will also become choppy.
After the mobile restart the mobile acts normally,but after sometimes it will show these symptoms again and again. I can't identify what's the problem with my phone. So I can't test my phone with safety mode because the phone will works normally after a restart. Until now I can't identify the problem
There are some more problems I am facing, these all are the main issues right now am facing
Mic issue

Video and audio stuck




Video and audio stuck


image
Display line


image
Display line 


*Moral of the story is: If your device can't run properly with your default software, then only you guys update your device otherwise don't.
 
Request
Make it viral.

Bijoin
Active Level 3
Galaxy A
I've got updates after the issue but that updates doesn't fix the bugs.
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RWinXD
Active Level 6
Galaxy A
This is really sad to see.
My advice: go to samsung and report this issue and get the display changed. If you were not at fault and the issue has been caused by an update that they rolled out, it's their responsibility to fix it. They will most likely get the display changed. If they refuse you are free to file a complain at consumer court. This is considering If you are sure you haven't caused this damage on your own.
Bijoin
Active Level 3
Galaxy A
And there are more software issues also
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RWinXD
Active Level 6
Galaxy A
If the problem was created after the update then you should not worry they will help you with that too. Just make sure to go to an official samsung store.
Galaxy A
So sorry for the problem you have faced, Which device?
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Bijoin
Active Level 3
Galaxy A
Galaxy A71
0 Likes
aapy
Active Level 8
Galaxy A
I think you should reset your phone
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Bijoin
Active Level 3
Galaxy A
Already done
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that the software update is developed to enhance the performance and stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors. However, it is our best endeavor to provide you with an impeccable product experience at Samsung.

We request you kindly visit the service center for a physical inspection of your device. So that they can check the exact issue with the device and fix it at the earliest. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Skull_Hunt_A54
Active Level 10
Galaxy A
Visit nearby service center.