After the One Ui 2.0 and Android 10 Update.. Fingerprint unlock is not working Properly and Many issue taking place.. I even cleared and Registered new Fingerprint and Still its not working properly
Bro I recommend you to do a factory reset after installing new version and if you think it's not possible to do so because of important files atleast wipe cache partition.
1. We always recommend to use screen guards form Samsung only. If you are using any 3rd party screen guard/protective film/tempered glass on the phone
2. When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The device may not recognize fingerprints that are affected by wrinkles or scars. • The device may not recognize fingerprints from small or thin fingers. • To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device. • Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens,and necklaces. • Ensure that your fingers are clean and dry.
If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report) Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
