Issue with Samsung galaxy A55

[Aslihimanshusharma]

Performance issues, lagging too much, fingerprint is worse than 10k devices, never works on the first attempt. The device feels premium only when in hand, but when we start using it, we need to unlock it, and at that time, we are dissatisfied due to the fingerprint sensor and its processing.

#samsung_galaxy_A55

[iamajitk]

Just wait. It's a new launching device. It will work better after one or two security updates. Don't worry. It's a good phone.

[AyushKundur]

https://youtu.be/MAO78OETZ00?si=X_oiug9cTeyyPF6z

[SHOM_S23U]

Complaints from many users phones camera is performing  like cheapest 30k redmi phone. 

Colours are very dull even 30,000 redmi phone performs well. Because they killed all s23 ultra users camera in one ui 6.1 to make cheap tactics to show off s24 ultra is good. But we paid nearly 1 lakh for s23 ultra and we deserve worst quality photos. Image colour processing is absolutely dull. Previously in one ui 5.1 the camera is best in class and better than i phone 14 pro max. Now its worse than cheapest redmi phone. In one ui 6.1


The following  attachements proves well that all s23 ultra users were disappointed on one ui 6.1 camera performance  need quick fix in upcoming update.

[SHOM_S23U]

Also same fingerprint issue in s23 ultra after one ui 6.1

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Galaxy device fingerprint issue:
Remove your device screen protector and then check the issue.

Make sure you are using a Samsung-approved screen protector. If not then kindly remove your screen guard and check the issue. Samsung cannot guarantee compatibility with third-party products because fingerprint performance may be affected depending on the thickness and structure of protection films or screen protectors.

Clean the fingerprint sensor:
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprints.

Remove fingerprint and set up fingerprint again:

Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up your fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

How to remove Fingerprint: Settings > Biometrics and Security > Fingerprints > Fingerprint1 > Remove > Remove again to confirm.

How to Set up Fingerprint: Settings > Biometrics and Security > Fingerprints > Add Fingerprint > Scan your fingerprint > Place your finger on the sensor, then lift it off when you feel a vibration > Continue >
Reposition your finger each time to capture the edge of your fingerprint > Tap on Done.

Fingerprint added successfully.

Galaxy device lagging issue:
Check space availability
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM once a day

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Close Background Apps: Too many applications running in the background may cause the device to hang. Kindly close the background running applications on the device.

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> third-party application from Apps> Uninstall.

if you are using a memory card, we would like to inform you memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step 4: Insert the tray back into the tray slot.

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Kindly remove third-party accessories( Not provided by Samsung) Accessories, (Like a charger, USB Cables'' etc.) devices might also hang.

"Power saving mode'' limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Aslihimanshusharma]

This is the basic troubleshooting process that every common user knows about. So, yes, I tried the fingerprint sensor with or without a screen protector. The fingerprint area is clean, my finger is also clean and dry, yet the issue persists.

My device has 90% free storage. I was a stock Android user, so I deleted many third-party bloatwares and Samsung's own bloatware. but performance is still the same as before.

[AyushKundur]

https://youtu.be/MAO78OETZ00?si=X_oiug9cTeyyPF6z