A56 wifi not connecting

[NeeruRaj]

Unable to connect to router wifi, showing couldn't connect to network. Tried all possible trouble shoots. Same router wifi can connect to other mobile sets. 

Ps. Mobile hot spot is connecting and all OK

Please help

[BiRdMaN]

Send an error report along with log files to customer support through this members app and Samsung will add/fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊

[boywidlens_]

If your Samsung device isn’t connecting to your Wi-Fi router but other devices can:

Forget & Reconnect: Go to Settings > Connections > Wi-Fi, tap on your Wi-Fi name, and select Forget network. Then reconnect by entering the password again.

Reset Network Settings:
Go to Settings > General Management > Reset > Reset network settings.
⚠️ This will remove all saved Wi-Fi/Bluetooth connections.

Safe Mode Test:
Boot in Safe Mode (long press power > tap & hold "Power off" > tap Safe Mode)
Try connecting to Wi-Fi. If it works, a 3rd-party app might be the issue.

Check MAC Filtering on Router:
If your router uses MAC filtering, ensure your phone’s MAC address is allowed (Settings > About phone > Status > Wi-Fi MAC address).

Or refer to service center they might help

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also update your's all apps too also reset wifi and Bluetooth settings too also go to wifi settings and click on intelligent wifi then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check Settings: Do you get any error pop up, on connecting your device to a Wi-Fi network?
Note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance regarding changing your Wi-Fi network password.

● Forget the Network: Settings>Connections>Wi-Fi>Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

● Reset Network Settings: Settings>General Management.>Reset>Reset Network Setting.

● Restart the Router and Mobile Device: → Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
→Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
→ Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Disable flight mode:→ Kindly check and disable the Airplane/Flight Mode on your device.
→Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.
→Find the Airplane/Flight mode option and turn it off.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password advice you to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support