Update issue

[abishathan]

How to update my samsung apps. After connecting to wifi ...still loading but didn't update 

[AvishekG]

1. Update via Galaxy Store (not Play Store)

Samsung apps like Samsung Internet, Galaxy Themes, Messages, etc. are updated through the Galaxy Store, not Google Play Store.

How to update:

1. Open Galaxy Store.

2. Tap the Menu icon (≡) in the bottom right.

3. Tap Updates.

4. Tap Update all (or manually tap each app).

2. Fix: Galaxy Store Stuck on "Loading"

If it doesn’t update and stays stuck on “Loading,” try this:

Clear Galaxy Store cache:

1. Go to Settings > Apps.

2. Tap Galaxy Store.

3. Tap Storage.

4. Tap Clear cache and Clear data.

5. Reopen Galaxy Store and try updating again.

3. Check Wi-Fi and Internet Connection

Even if you’re connected to Wi-Fi:

Go to Settings > Connections > Wi-Fi → Tap the gear icon next to your Wi-Fi → Forget and reconnect.

Open a browser or YouTube to check if Wi-Fi is truly working.

4. Disable "Data Saver" or "Battery Saver" Modes

These can block updates.

Turn off Data Saver:

Settings > Connections > Data usage > Data saver → Turn off.

Turn off Battery Saver:

Settings > Battery and device care > Battery > Power saving mode → Turn off.

5. Try Updating in Safe Mode (Optional)

If updates still don’t work, third-party apps may be interfering.

To boot into Safe Mode:

1. Press and hold the Power button.

2. Long press on Power off until Safe mode appears.

3. Tap it. Once in Safe Mode, try opening Galaxy Store and update apps.

6. Check for Software Updates

Go to:

> Settings > Software update > Download and install

An outdated system can cause app update issues.

7. Reset App Preferences (No data loss)

If none of the above works:

> Settings > Apps > Tap 3-dots (⋮) > Reset app preferences

This resets app permissions and background restrictions — sometimes fixing Galaxy Store update issues.

[AvishekG]

If you find this helpful, kindly accept it as a Solution. It helps others
Tap the 3 dots on my reply and select "Accept Solution." Thank you 😊

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below-mentioned troubleshooting steps, these may helps to update your device Samsung applications.

Path: Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Warm Regards,
Samsung Customer Support