A54 problem about phone wifi mac address

[hold]

Wifi issue 

I'm not connecting wifi or on then why about phone status information 

Phone wifi mac address code are showing why 

Please help me 

[Agtm]

Wifi mac is for wifi network when you connect to a wifi network which also changes if randomization is turned on whereas phone mac is for mobile network like when you use internet through sim cards. It is visible on the status bcz it might be needed to stablish a connection between cellphone and the network even when the mobile data is turned off. Also it has different mac for ethernet too.

[hold]

But my other samsung device when wifi not connecting phone wifi mac address code are not show unavailable
Only show when wifi connect

[Agtm]

May be the other device has lower or higher android version or may be it doesnot have mac randomisation feature.

[jenniy]

Okay

[hold]

No same android version

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check Settings: Do you get any error pop up, on connecting your device to a Wi-Fi network?
Note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance regarding changing your Wi-Fi network password.

● Forget the Network: Settings>Connections>Wi-Fi>Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

● Reset Network Settings: Settings>General Management.>Reset>Reset Network Setting.

● Restart the Router and Mobile Device: → Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
→Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
→ Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Disable flight mode:→ Kindly check and disable the Airplane/Flight Mode on your device.
→Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.
→Find the Airplane/Flight mode option and turn it off.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support