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Active Level 1
After UI 2.0 and Android 10 update in my  Samsung A50 device, I have noticed these three majore issues 1. A50 Camera Quality, 2. Heating, & 3. Quick Battery Draining
Kindly resolve this issues.
5 Comments
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Active Level 7
reset your device two problems will be solved
1 battery drainage
2 heating issue
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Active Level 4
I'm suffering from slow charging issue.
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Active Level 4
I did two time reset but the problem dint solved
1.Battery draining fast
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Active Level 7
it will be resettled in 2 or 3 days by itself
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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
>>>Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

To resolve "battery drainage" issue please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

Please be assured and perform following methods to resolve the Camera issue :

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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