Resolved! Solved

Original topic:

Heating issue and battery draining

(Topic created on: 03-27-2024 08:27 PM)
139 Views
Goureshp
Beginner Level 3
Options
Galaxy A
My phone was getting too much heat, and battery also drainage very fast

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. Meanwhile turn off location when necessary open than close, stop adaptive brightness, stop all background apps, remove unused apps also put unused apps deep sleep or sleep mode, use 60 Hz.refresh rate of display, use dark mode. Always charge your's battery from 15 %to 85 % for long life and better performance. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

View solution in context

0 Likes
4 Comments
Solution
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. Meanwhile turn off location when necessary open than close, stop adaptive brightness, stop all background apps, remove unused apps also put unused apps deep sleep or sleep mode, use 60 Hz.refresh rate of display, use dark mode. Always charge your's battery from 15 %to 85 % for long life and better performance. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
0 Likes
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your Battery drain issue and heating issues.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
JithinAjith
Expert Level 1
Galaxy A
Settings 》Google 》Devices 》Turn off scan for nearby devices
Settings 》Connections 》More connection settings 》Printing 》Turn off default printing service
Device care 》Battery 》Background usage limit 》Deep sleeping apps 》 add apps
Settings 》Location 》Improve Accuracy 》Turn off Bluetooth and WiFi scanning
0 Likes