A 55 5G- Battery Draining fast and overheating.

[KVM]

Can anyone facing issue of Battery Drain very fast and device overheating after Match Security Updates installed.

Device performance is very slow and inconsistent.

[Fedron]

Yes, many users have reported battery drain and overheating issues on the Galaxy A55 after the March Security Update. ⚠️

Possible Fixes:
✅ Restart your device.
✅ Check for any pending updates.
✅ Wipe cache partition (via recovery mode).
✅ Disable background apps & optimize battery usage.
✅ If the issue persists, consider a factory reset.

Samsung may release a fix in the next update! 🔄

[KVM]

How to wipe cache partition?

[iamkkronly]

Dear Valued Customer,

I'm sorry to hear that you're experiencing rapid battery drain, device overheating, and performance issues on your Galaxy A55 5G following the March security update. Let's work together to address these concerns.

Understanding the Issue:

Several Galaxy A55 users have reported similar issues after recent security updates. For instance, some users experienced battery draining very fast after the December 2024 security patch.

Recommended Steps to Address the Issue:

Optimize Battery Usage:

Enable Power Saving Mode: Go to Settings > Battery and device care > Battery. Activate Power saving mode to limit background activity and extend battery life. Manage Background Apps: Navigate to Settings > Apps. Select apps that you don't frequently use and choose Put to sleep or Deep sleep to prevent them from running in the background.

Adjust Display Settings:

Reduce Screen Brightness: Lower the screen brightness or enable adaptive brightness to conserve battery. Limit Screen Timeout: Set a shorter screen timeout duration to reduce power consumption when the device is inactive.

Update System Software and Apps:

Check for Software Updates: Go to Settings > Software update > Download and install to ensure your device has the latest updates, which may include fixes for known issues. Update Apps: Open the Galaxy Store and Google Play Store to update all installed applications, as outdated apps can contribute to performance issues.

Clear Cache Partition:

Steps to Clear Cache: Power off your device. Press and hold the Volume Up and Power buttons simultaneously until the Samsung logo appears. Use the volume buttons to navigate to Wipe cache partition and press the Power button to select it. After the process completes, select Reboot system now.

Monitor Device Temperature:

Avoid Overheating: Keep your device in a cool environment and avoid using it while charging. Remove any heavy or non-ventilated cases that might trap heat.

If the Issue Persists:

If these steps do not resolve the problem, please reach out to our customer support team through the Samsung Members app. This will allow us to analyze log files and provide a more tailored solution.

Contacting Samsung Support:

Samsung Members App: Open the Samsung Members app on your device. Tap on Support. Select Error reports and provide a detailed description of the issue.

We are committed to ensuring your Galaxy A55 5G operates optimally and appreciate your patience as we work to resolve this matter.

Best regards,

Samsung Customer Support

[iamkkronly]

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[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

5. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support