Original topic:

Battery draining

(Topic created on: yesterday)
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zohanali
Beginner Level 2
Options
Galaxy A
 BATTERY DRAINING OUT VERY FAST> Heating and Battery draining> Battery draining> A35 Battery Drain Issue & overheating Issue>
4 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
rushi912
Active Level 1
Galaxy A
use following method minimize heating battery draining
1- don't use adaptive brightness. B coz when you go in light brightness will increae at its max....
2-turn off Bluetooth and wifi servicesin location services as it continues searching opreation for location purpose even actually wifi and bluetooth off .
3- uninstall most unused apps given by default by samsung
4- use extra dim feature for reduce brightness.....
Hope this will help you.... 😃 😃 😃
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

As per your concern, we would request you kindly perform the following steps to resolve your issues by given links.

● Galaxy device battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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