Original topic:

64 Mp camera is capturing wider pictures

(Topic created on: 01-29-2024 09:23 AM)
551 Views
Aneeshesh
Beginner Level 3
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Galaxy A
After receiving the January security patch update for samsung galaxy A53 5g,the problem of the back camera wider problem in 64MP still exist. The bug is still there. Please fix this problem fast
3 Comments
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
stutijain
Active Level 3
Galaxy A
Why would we reset the device if it's a software issue?
Anonymous
Not applicable
Galaxy A
Same problem 64 mp camera photo size aur shape change ho jati ha