Original topic:

Galaxy A53 Back Camera capturing lengthy & wider picture on 64MP in any frame size after update UI6

(Topic created on: 01-19-2024 02:44 PM)
292 Views
BaijuRoy
Beginner Level 2
Options
Galaxy A

After updating to UI 6 Android 14 the back camera is capturing lengthy & wider picture on 64MP in any frame size. This issue is not resolved even by factory reset by the service center technician. The issue has been well reported by so many people on their toll free customer care and also at their head office. But as because the Samsung is such a worst mobile brand they are not eager to accept the issue and no body saying any certain thing. They are not even trying to get it corrected by their next update. 

6 Comments
Galaxy A
No i have A53 i don't have this issue
0 Likes
TAHN
Active Level 7
Galaxy A
Yes it is happening with me also
0 Likes
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your valuable feedback. It is our best endeavor to provide you with an impeccable product experience at Samsung.

Kindly share the log file regarding your device issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
albertece
Active Level 4
Galaxy A
Same issue. Worst customer care. No solution
0 Likes
Peter102
Beginner Level 5
Galaxy A

same issue since I have upgraded to ONE UI 6.o

0 Likes
Anonymous
Not applicable
Galaxy A
Mara ma bhi yahi problem ha bro 😢😢🙏🙏