5g not working in Galaxy A34

[Rakeshcomputer]

I have galaxy A34, I am using it since 6 months in this device I have jio Sim which is 5g but in my device it does not work it always shows lte even after reboot. Before the one ui 6.1 update sometimes it works but it never switch to 5g but in my other devices 5g work smoothly but in this nope

[aapy]

I think you need to reset your data

[Rakeshcomputer]

Bro it's not convenient

[PrepetualViscacha]

Claim ture 5G offer from 'MyJio' app. You have to separately claim the offer from Jio's app after after verifying your device.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution . Thanks.

[goodthings]

Your's most welcome to here.

[aapy]

It's a very much convenient as well

[Xpressnote]

In my area 5g is not available but if I go nearby 5g area it shows stable 5g.
I reset network settings. U can off/on these; Data roaming should be on, sim settings 5g, network settings to auto then restart.

[Umangmathur]

Try factory resetting your device

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support