Hello Samsung Members,
I’m writing this after about a month of frustr@tion and multiple failed attempts to resolve a serious issue with my Galaxy A34 (5G). I’ve been facing:
- Frequent network drops (goes to No Service or Emergency Calls Only.
- High ping and unstable connection while gaming
- Calls not connecting — call is received, but the timer doesn’t start, and there's no audio
Here’s what I’ve already done:
- 1. Reset network settings – No improvement
- 2. Changed SIM card (Airtel) – Issue persists
- 3. Tried Jio SIM – Same problem
- 4. Factory reset my device – Still not fixed
- 5. Tried in different locations – No change
- 6. Contacted Samsung Members app support – Suggested submitting logs
- 7. Tried following the log capturing steps – Got stuck at "Silent Log on → Select FULL" (not editable)
- 8. Visited Samsung Service Center – They acknowledged it could be a software or hardware issue, but said there's no definite way to know unless I replace parts (which costs up to ₹12,000). Their advice: just wait for a future update.
- 9. Used Smart Tutor for remote support – The agent also couldn’t help and redirected me back to the Members app.
All in all, I feel stuck between departments and tools. No one can say for sure whether this is a device bug, network compatibility issue, or hardware fault. I’ve found other A34 users reporting similar issues, so this might not be an isolated case.
My humble request: Samsung, please acknowledge this issue properly and either:
Provide an OTA fix if it’s software-related
Orguide users transparently if hardware is the cause
To fellow users:
Are you facing similar issues with Galaxy A34 or any workaround that helped? I need help.
Gallery-
No signals...
Whatsapp call Functionality not working cz of network lagging... <No actionable button available>
Call has been answered (there is no green button to pick)
Still call wasn't connected.... call timestamp wasn't started. Some button was grayed out as not actionable.
Faild to change the log capturing settings <MTP log requested by member technical team but unable to follow the steps as it was not proper guieded. >
OTP Authentication failed... tried visiting service center hoping they will help to send log file...😥 disappointed as they are unable to help me with this... guiding to contact member apps support again.
At the end a simple video....
😢😢😢
4G vs 5G
