Original topic:

5G not working on Sim 1

(Topic created on: 06-07-2024 03:30 PM)
227 Views
FaultOP
Beginner Level 2
Options
Galaxy A
Hi, I am facing an issue of 5G not working on Sim 1 after updating to the Software to UI 6.1 my device is just about 2 months old I am using A34 5G from few days I noticed my sim 2 is working properly on 5G network but it's not working on Sim 1 please help me to resolve this problem.
5 Comments
Umangmathur
Expert Level 5
Galaxy A
Try factory resetting your device
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goodthings
Expert Level 5
Galaxy A
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that you can use 5g network on 1 sim at the same time, you can use both sim cards data at the same time, however, kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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SanketSakpal
Active Level 6
Galaxy A
Same issue brother, i had tried above many options. Still problem is not solved
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