Original topic:

Urgent support for A52s5G

(Topic created on: 2 weeks ago)
155 Views
VinodY
Beginner Level 2
Options
Galaxy A
Dear Samsung team, after UI update internet speed is very bad.. specialy upload is worst. 
Earlier it was working very good.
I tried to check with different service provider but result is same and same SIM in other handset works very well. 
I hope other members are facing similar problem as well.
Plz look in to is and do the needful urgently. 
6 Comments
Tech-CA
Active Level 7
Galaxy A
Yes 6.1 have network issue
Go report via error report otherwise they never fix
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goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you kindly follow the steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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MonuMathur
Active Level 1
Galaxy A
Also problem with always on display after update ui 6.1 no option for change colour's and size
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MonuMathur
Active Level 1
Galaxy A
Also problem with always on display after update ui 6.1 no option for change colour's and size
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