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06-09-2024 07:55 PM in
Galaxy A- Mark as New
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06-09-2024 08:00 PM in
Galaxy AGo report via error report otherwise they never fix
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06-09-2024 09:01 PM in
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06-09-2024 09:01 PM in
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06-10-2024 09:55 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we request that you kindly follow the steps to resolve your issue. However, we are taking your valuable feedback regarding this.
Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).
Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.
Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.
Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.
Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.
Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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06-10-2024 07:32 PM in
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06-10-2024 07:33 PM in
Galaxy A